Saturday, May 30 2020, 12:40 pm
QUALITY CONTROL AND CONTINUOUS IMPROVEMENT

QUALITY CONTROL AND CONTINUOUS IMPROVEMENT

gans and words. Managers who say one thing and do another are bound to fail. Let us consider a story that illustrat es clearly what can happen when managers try to fool their employees into thinking they value something when they really don’t. Twelve production (non-management) employees from the same manufacturing plant